Emerald's 21st

Just celebrated Emerald's 21st last week - had a family gathering at pasir ris resort, quite a big gathering even though my 3 brothers were working overseas. The kids stayed over and as usual the adults went to sis place at simei to play mahjong. The next morning, found that all the leftover in the fridge was spoilt 'cos the lower portion of the fridge is defective! I was quite upset and casually commented that we need a refund. Being the typical Singaporean, my husband, picked up the phone and COMPLAINED! Someone was sent to assess the damage and we had a new fridge replaced and then he was asked to list the items that were spoilt. He was so happy and start listing ..... got to stop him! Management did a wonderful recovery job -- we had curry chicken, nasi bryani, fried tauhu, chap chye, hokkien mee, fried chicken wings enough for 10 people plus six cans of coke.... my workplace should have similar recovery process - at the receiving end as a cstomer we were satisfied and go away happy!!